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Standard items can be returned within 30 days for refund*. Merchandise must be returned in its original, new and unused condition. Shipping charges are not refundable. Contact us at firstname.lastname@example.org before shipping any returns, as you will need an RMA number.
*Because of the unique nature of these items, we do not accept returns of furniture and to-order items. You may cancel to-order item orders within 48 hours, after which the sale is considered FINAL. See our To-Order Items policy for more information.
Please return items to:
7401 Katelyn Ct.
San Diego, CA 92120
RMA# (Contact us to set up an RMA)
Make sure to include your name, contact information and original order number. The order number can be found on your packaging slip.
Our products come with a 1-year warranty from the date of purchase, which guarantees against manufacturing defects. This warranty is voided by modifying a product (i.e. re-wiring lighting) or using a product in an unintended manner (i.e. putting an indoor product outdoors).
Damages can sometimes occur in transit. If your order was received damaged please contact us at: email@example.com