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Some of our items are considered "to-order" items. This generally includes large furniture (such as the Day Bed or Trestle Table) and custom-built products (such as the Stick System). Due to the construction time and unique characteristics of these items, they are not returnable once an order for them is considered final.
Orders that contain "to-order" items are not processed for a minimum "waiting" period of 48 hours, during which you can cancel the order at any time. During this time, your provided payment method will not be charged.
After the 48-hour "waiting" period, you order is considered final. At this point we will charge your provided payment method and begin processing and fulfilling your order. After this point you may not cancel the order, and any "to-order" item in your order is not returnable. Any regular items that are part of an order containing "to-order" items fall under our regular Returns policy
You can inquire with us about to-order items at any time: